Reference
Troubleshooting and FAQ
Find the message you see on screen to learn what it means and what to do.
Looking up your registration
This does not look like a license number
The Swiss Ice Skating number must be 4 to 10 digits. Letters, dashes and other symbols are not accepted; spaces are ignored. Copy the number exactly from your membership card.
No registered participant found
RallyHub could not find an active entry with this number in this competition. Check that:
- you typed the number correctly,
- you opened the right competition (go back to All competitions),
- the organizer has already registered you — registrations come from the organizer's official list and cannot be created from this page.
If everything looks right, contact the competition organizer: your entry may be missing from the list, registered under a different number, or removed.
Choosing a file
This file type is not supported
Only MP3, M4A and WAV are accepted. Convert the file — see Accepted formats.
This file could not be read
The file is not playable audio: it may be copy-protected, damaged or renamed from another format. Check that it plays on your computer, then export it again — see The file must be playable.
Duration outside the allowed range
This is a warning, not an error. Make sure you picked the right cut of your music; you can still select Submit anyway if your category allows an exception. See Duration.
Submitting
| Message | What it means | What to do |
|---|---|---|
| The file is too large — music files up to 60 MB are accepted. | The file is over the size limit | Export it as MP3 |
| This file type is not accepted for this segment. | The file's name and type do not match an accepted format | Check the file extension and convert the file if needed |
| The upload failed. Please check your connection and try again. | The connection dropped while uploading | Check your internet connection and submit again |
| The uploaded file did not arrive. / The uploaded file is incomplete. | The upload was interrupted | Submit again, ideally on a stable connection |
| The file is no longer available. Please choose it again. | The page lost the file you picked, e.g. after a long pause | Choose the file again |
| The music deadline for this segment has passed. | The organizer's deadline is over | Contact the organizer — see Submission deadlines |
| This entry is no longer part of the competition. | The organizer removed the entry | Contact the organizer |
| This submission link is not valid. / Music is not expected for this segment. | The page address is wrong or out of date | Start again from the competition page and look yourself up |
| Music uploads are temporarily unavailable. | File storage is not reachable right now | Try again later; tell the organizer if it persists |
| Something went wrong while submitting. | An unexpected error | Try again in a moment |
Accounts
| Message | What to do |
|---|---|
| Invalid email or password. | Check for typing mistakes and that you use the email you registered with |
| An account with this email already exists. | Sign in instead of creating a new account |
| The password must be at least 8 characters long. | Choose a longer password |
| The passwords do not match. | Type the same password in both fields |
Organizer area
| Message | What to do |
|---|---|
| You must be signed in to manage participants. / You must be signed in to download music. | Your session ended — sign in again |
| This entry no longer exists or is already removed. | Someone else changed the list; reload the page |
| No stored audio exists for this version. | The file was imported without its audio; ask the participant to upload it |
General
Something went wrong
A page could not be loaded, usually because of a temporary connection problem. Select Try again. If it keeps happening, contact the competition organizer and mention the Reference code shown on the page.
Page not found
The link is wrong or no longer valid. Start again from the home page.
Frequently asked questions
Do I need an account to submit music?
No. Participants only need their Swiss Ice Skating number. Accounts are for organizers.
Can someone else submit music for me?
Yes — a parent, coach or club official can submit with your Swiss Ice Skating number. The number identifies your registration; it is not a password, so only share it with people you trust to manage your music.
I skate in two categories. Do I look myself up twice?
No. One lookup lists all your programs in the competition, in every category.
How do I know the organizer received my music?
The page shows Music received after a successful upload, and the program shows Ready (or Warning) the next time you look yourself up.
Who can listen to my music?
Only the competition's organizers. Files are stored privately and download links expire after a few minutes.
Can I delete my music?
You can replace it at any time until the deadline. To withdraw music completely, contact the organizer.